The Customer tracks Incident tickets in USM. For some cases they need to send the tickets to Jira.
For the implementation of the interface the customer decided to use our USU Service Management Connector for Jira. It consists of two parts:
On the USM site the Generic Interface actions have been modified to meet the customer’s requirements. The calling of the interface actions was integrated into the USM Processes.
The Jira Projects and their Issue Types are synched periodically via a USM Process.
IČ: 06195563
DIČ/VAT: CZ06195563
DUNS: 495894671
Copyright © 2024 Sýkora IT s.r.o.
To provide the best experience, we use technologies like cookies to store and access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Automated page speed optimizations for fast site performance